At Urban City Barbershop, we request that all our customers read and understand our Cancellation Policy to avoid any cancellation fees or missed appointment charges.
Cancelling or Rescheduling – Customers may cancel or reschedule without penalty by notifying us at least 1 hour before their scheduled appointment or reservation time. To cancel or reschedule, please contact us at:
For San Antonio Call 1-210-523-1200 For Houston Call 1-832-659-0868
Late Cancellations are considered “Late” when the customer does not cancel or reschedule at least 1 hour prior to the scheduled appointment or reservation time. Late Cancellations will result in Customers being charged a $25 fee.
Missed Appointments / No Shows If a customer misses their scheduled appointment or reservation without cancelling or rescheduling, they will be charged 100% of the price for the scheduled service or services they booked for.
This policy allows us to efficiently manage our Barbers schedules and ensure we can accommodate the needs of all our valued clients.
As we understand that emergencies arise, we will consider exceptions to this policy on a case-by-case basis.
Your understanding and cooperation are greatly appreciated as we strive to provide the best possible service to everyone. The Agreement form must be signed in order for us to finalize scheduling your appointment or reservation as we are a very busy, highperformance Barbershop.
Thank you, Stay Fresh and GOD Bless.
If you’re like a lot of people, getting your hair cut, a health check up or teeth cleaned seems like a great idea a few days/weeks ahead of time, but then the day of the appointment arrives and you have a schedule conflict, you forget or you just don’t want to go.
We are an appointment-based service provider, we don’t want our clients to forget about their appointments last minute, cancel before their allotted time or lose their appointment slot due to tardiness. We want to service our customers with the best experience possible. We have implemented a reminder texting service to the number provided by customer.
We honor the reservation for the time the client chose, we do not provide a “grace period” late time. Cancelations can be done up to an hour prior to appointment. If there is NO client in the chair our craftsmen barbers have no compensation for the time that they reserved for you. That’s why many service businesses, including ourselves, charge cancellation fees.
To help prevent these policies from catching you by surprise, it’s a good idea to read the business’s appointment scheduling and cancellation policy carefully.
Our steadfast scheduling allows us to assign every guest with the proper time to receive the best service possible while not overlapping into the next customer.
If you disagree with our cancelation policy we recommend a shop with a walk-in business model instead.
Thank You and God Bless